If you experience an outage, you first need to check your home's breaker panel (and any outdoor disconnects) to make sure the outage is not due to a tripped breaker. Also check with your neighbors to see if they are out of power. This helps to determine if the problem is isolated to just your home.
If the problem is outside your home, you will need to notify the cooperative. This can be done one of two ways.
Call the cooperative at 573-642-3326 or toll free 888-642-4840 and select option 1. Your call will be transferred to an automated outage reporting system. You will need the account number from your billing statement to report the outage. Please note, having an accurate phone number on file with the cooperative will help speed the reporting process. If your phone number has recently changed, please notify the cooperative by phone or email.
Report the outage using a smartphone, tablet device or personal computer. If you have access to a smartphone or tablet device, download our mobile app here. The app is free and includes an option to ‘Report an Outage’. Use this feature by simply tapping the icon, selecting the meter that is out, making any applicable notes about the outage and tapping submit. If you have a personal computer, visit our smarthub billing website, log in to your account and click on the icon to the left of the screen to report an outage.
When outages become extended, keep in mind that it happens unannounced. The best way to get through one is to be prepared at all times..
- Keep flashlights and portable radios on hand with a supply of extra batteries.
- Keep refrigerator and freezer doors closed. Food should keep for up to 48 hours in a freezer, if the door remains closed.
- Have a supply of water on hand.
- If you or someone in your household depends on life support equipment, please let the cooperative know. This does not guarantee faster restoration of electric service, but we can be aware of the information and let you know if other arrangements need to be made. It is a good idea to have a backup plan in case of an extended outage or emergency situation.