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COVID-19 Update

MON, MARCH 23, 2020 UPDATE

 

Dear Members,

As we all deal with the new realities brought on by the coronavirus, I want to assure you that your electric cooperative is here to help you. We have always had an Emergency Plan that has served us well in a variety of circumstances, from ice storms to tornadoes to flash floods. Early in this crisis our staff updated that plan with a special emphasis on ensuring we can continue to provide the reliable electric (and fiber) service you have come to expect from your electric cooperative and Callabyte.

So far that is exactly what has happened. We know that after a sufficient supply of food and water, electricity is the No. 1 thing you need to maintain some sense of normalcy as we hunker down in our homes. With that in mind, keeping the power flowing is Job 1 for everyone involved in maintaining the electric cooperative system. A close No. 2 is high-speed broadband. It allows you to work and learn from home, stay in touch with loved ones and enjoy the wealth of entertainment available.

The effort to keep power flowing starts with our generation cooperative, Associated Electric Cooperative, which has taken extreme measures to ensure its workforce is healthy and its power plants functioning as needed. It extends to the six transmission cooperatives that wheel that electricity across Missouri and parts of Iowa and Oklahoma. And it includes your local electric cooperative where business may be a bit unusual, but the service remains the same.

On the broadband side, please know we are doing all we can to get folks connected that need new service installed and we are keeping a close eye on consumption to ensure capacity is sufficient to meet increased demand from more folks being at home. Should we begin to see our upstream connections fill we are able to increase capacity with little more than a phone call. Our 24/7 technical support also continues to be available at 573-826-2371. Please reach out any time you have a service issue.

I also thought you might want to know some of the steps we have taken in order to keep your power flowing. We’ve closed our lobby to prevent the spread of germs. Instead, we are encouraging members to use our drive thru window, night deposit (located in the drive thru), online payment options via callawayelectric.com and our convenient SmartHub app for mobile devices along with the “good old” U.S. Postal Service to pay bills.

Many of our employees are working from home. For those in the office, we are practicing social distancing, frequently disinfecting areas, and washing hands often. If you call, the phones will be answered as always. 

We have separated linemen from other employees and divided crews to limit possible spread of the virus. Trucks are being relocated so that linemen can head to the job site without coming to the office. New routines are in place for contractors working on our system in order to keep them away from employees. Deliveries are being quarantined.

Our management team and board are meeting frequently to fine tune this plan. We are in constant contact with the other electric cooperatives in Missouri and with the Association of Missouri Electric Cooperatives, which in turn is working closely with our national association, the state legislature, Gov. Parson, the State Emergency Management Agency and other state electric cooperative associations.

So far, it is working well and everyone is adapting to the new norm. That’s because we’ve worked through a crisis before. Nothing brings out the best in our employees better than a crisis situation. It’s kind of like gold that has been tested in fire…stronger and more beautiful!

Our focus here is on doing our part to keep your life as normal as possible through this situation and beyond. The cooperative way of doing business has brought us this far, and the cooperative way will help us through this crisis. 

All the best to everyone. Stay healthy, stay home and we will get through this together the cooperative way!

Thomas W. Howard
CEO/General Manager
Callaway Electric Cooperative
 

 

WED, MARCH 18, 2020 UPDATE

The staff of Callaway Electric Cooperative has been monitoring the developing situation with the Coronaviris (COVID-19). On Wednesday, March 18 we chose to close our lobby to walk in traffic. It will remain closed until further notice.

However, the drive thru at the Cooperative is open. Payments and other service inquiries can be taken care of here. Our MSR Team is available by phone 573-642-3326 or email CECService@callawayelectric.com to help with any service needs for both electric and Callabyte during regular business hours of 7:30 am- 4:30 pm Monday thru Friday. As always, outages can be reported after hours by calling 573-642-3326 or using our SmartHub mobile app. Tech support for Callabyte is available 24/7 by calling 573-826-2371 and choosing option 3.

Keep in mind, payments can also be made by phone, at callawayelectric.com and through the mobile SmartHub app. Please reach out to our team by phone or email for assistance. In addition, if any members are experiencing COVID-19 related financial hardships, we encourage you to contact our MSR Team at 573-642-3326 to discuss payment options.

Please also note that the Cooperative's Community Room is currently closed and all events/groups that were scheduled thru April 30 have been contacted. 

We will keep this page updated as things develop. We want to ensure our members that we are working to keep you and our employees safe while also continuing to provide reliable power. 

 

 

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